FAQs

COVID-19

As a small business, we have strongly felt the impact of COVID-19 especially since we are based in NYC. We’ve experienced a surge in delayed deliveries and we humbly ask for your patience as we adapt to the challenges of remaining operational during this pandemic. There are many factors beyond our control and we understand delays are frustrating but please rest assured that we are working hard to fulfill your orders and ensure your satisfaction.   

 

Thank You For Shopping With Us 🖤

 

 

SHIPPING 

  • We ship out orders from Monday-Friday, not including holidays. We do not ship on weekends. 

  • Please allow 2-3 business days for order processing before shipping. Orders are not processed on weekends or holidays.

  • During large sales, processing and shipping times will be extended. Please allow at least 7-14 days to receive your order.

 

ORDER POLICY 

  •  All Sales are final. Once an order is shipped we can not cancel, refund or exchange.

  • Due to the nature of our items, for sanitary purposes, there are no refunds or exchanges

  • If any products are damaged please contact customer service within 24 hours. We will replace damaged items with proof of manufacturing or shipping damages. 

  • When placing orders please double check shipping addresses.  We do not cover extra shipping fees for packages shipped back to our office.  If your order is shipped with a wrong or incomplete address given by you making you not receive your order, you can only receive STORE CREDIT for the order. 

  • When ordering presale/preorder items please check SHIPPING DATES AND TIMES. If you order any presale items your order ships when the presale item ships.

  • We are not responsible for lost packages. Once an order is shipped you would have to contact shipping providers to claim your lost items. 

 

 

 

 

 

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© 2020 LuxeDoll Co.