© 2019 LuxeDoll Co.

FAQs

SHIPPING 

  • We ship out orders from Monday-Friday, not including holidays. We do not ship on weekends. 

  • Please allow 2-3 business days for order processing before shipping. Orders are not processed on weekends or holidays.

  • During large sales, processing and shipping times will be extended. Please allow 7-14 days to receive your order.

 

 

ORDER POLICY 

  •  All Sales are final. Once an order is placed we can not cancel, refund or exchange.

  • Due to the nature of our items, for sanitary purposes, there are no refunds or exchanges

  • If any products are damaged please contact customer service within 24 hours. We will replace damaged items with proof of manufacturing or shipping damages. 

  • When placing orders please double check shipping addresses. We are not responsible for custom fees. We do not cover extra shipping fees for packages shipped back to our office.  

  • When ordering presale/preorder items please check SHIPPING DATES AND TIMES. If you order any presale items your order ships when the presale item ships.

  • We are not responsible for lost packages. once an order is shipped you would have to contact shipping providers to claim your lost items. 

 

 

 

 

 

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